Caremark.com is owned and operated by Caremark, LLC (“Caremark”). The majority of the Caremark.com website is accessible only to registered users. To become a registered user, you must receive prescription benefits from a company who has hired Caremark to provide you with online prescription services. Your employer or Caremark will provide you with the information you need in order to complete the registration process. There are several areas at Caremark.com that are open to the general public; however, these areas of the site may provide additional information or services for registered users.
We have provided this notice to describe the online information collection and use practices at Caremark.com. This document describes the choices you can make about the way your information is collected and used. This privacy policy applies only to the information collected on Caremark.com, and does not apply to information that Caremark collects about you on other Caremark owned, operated, or sponsored websites or the websites of Caremark affiliates, or in other forums, including in email correspondences or over the telephone. This policy does not apply to the “Client Services” section of Caremark.com, which is available only to Caremark.com clients, and is governed by separate agreements in place between Caremark and its clients.
In some circumstances, Caremark’s use of your information will also be subject to the requirements of the Health Information Portability and Accountability Act (frequently referred to as “HIPAA”). This will be the case when you submit information to Caremark as your pharmacy (e.g. to request a prescription refill), in which case the terms of Caremark’s HIPAA Notice of Privacy Practices will apply, or when you submit information to Caremark when it is acting on behalf of your health plan (e.g. when you complete a health assessment online for a health program offered by your health plan), in which case your health plan’s HIPAA Notice of Privacy Practices will apply. If you have questions about which policy applies to information you have submitted, please do not hesitate to contact us (for contact information, please go to the “Contacting Caremark and Options” section of this policy).
From time to time, our internal processes may change, or we may offer new features at Caremark.com. If appropriate, we will revise this privacy policy. We encourage you to return to this area to read the most recent version of the privacy policy. The information we provide you on Caremark.com will be treated in accordance with the privacy policy in effect as of the date you provide information to us. If we alter our practices in a manner that will affect the treatment of information that you have already provided to us, we will send you a notice of our new practices. If you do not agree with the privacy practices described in this policy, you should not provide us with further information. This version of the privacy policy is effective as of May 1, 2008. Please note that if your information is also protected by HIPAA and so also subject to Caremark’s or your health plan’s Notice of Privacy Practices, then the more restrictive of this policy and that Notice will apply to describe what uses and disclosures we may make of any personally identifiable information you provide to us.
Information Collection
Caremark collects personally identifiable information at Caremark.com from web visitors who are interested in receiving services it offers, such as prescription benefit, disease management and specialty pharmacy services, email alerts, newsletters, and event notifications. Caremark also collects additional information from registered users, such as shipping address, billing address, credit card number and other information necessary to process your request. In order to provide you with online pharmacy services, Caremark receives certain personally identifiable information about registered users from the user’s employer or health plan. If you have questions about the information your employer or health plan may have shared with us, please contact your employer’s human resources department or your health plan.
Caremark works with third-party providers to provide specific services offered on Caremark.com, and may collect personal information as part of the provision of those services. For example, BrassRing operates the “Careers at Caremark” feature at the “About Caremark” area of our site, Yesmail sends several of our email alerts, and Shareholder.com operates the “Investor Relations” feature at the “About Caremark” area of our site.
A Note About Cookies and Passive Tracking Technologies: A cookie is a piece of data stored on your computer that allows Caremark.com to remember that it has previously communicated with your browser. Caremark uses both session ID cookies and persistent cookies. For the session ID cookie, once a user closes his or her browser, the cookie simply terminates. A persistent cookie is a small text file stored on your hard drive for an extended period of time. Once a persistent cookie is saved on a user's computer, only Caremark.com can read it and no other website. Persistent cookies can be removed by following Internet browser help file directions. Like most standard website servers, Caremark uses log files to collect non-personally identifiable information. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp and number of clicks.
Information Use
Information you provide is used in order to respond to your request. For example, to fulfill your order or contact you with information about your order, to send you email alerts, to send you documents you request, to send you newsletters, or to process your online job application. For potential registered users, we will compare information you provide to the database of information provided by your employer or health plan in order to confirm your eligibility to become a registered user. From time to time Caremark requests information from users via surveys on Caremark.com. Participation in these surveys is voluntary, and information collected as part of those surveys is used in compliance with this privacy policy.
We may use the information to provide you with materials about Caremark or its affiliates or Caremark or our affiliates’ products and services, including new content or services at Caremark.com. We may provide you with these materials by phone, mail, facsimile, or email. We may also share your information with your health plan, our subsidiaries, affiliates, or business partners.
We will disclose your personal information if, in good faith, we believe we are required by law to do so, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringement, or other activity that is illegal or may expose us to legal liability. We may also disclose your information in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event. If this occurs, your personally identifiable information may be transferred to our successor or assign, or may be sold as an asset of our company. This does not apply to information we hold on behalf of your health plan which, as stated above, may be used and disclosed only for those purposes permitted by your health plan’s Notice of Privacy Practices. Passive tracking mechanisms such as cookies and log files are used by Caremark to analyze trends, administer the site, track users’ movement and gather broad demographic information for aggregate use. Persistent cookies enable Caremark to track and target the aggregate interests of Caremark.com users to enhance the experience on the site.
To register on this site, we collect Personally Identifiable Information, or PII. This includes information like your name, address, email address and/or birth date. This PII is maintained throughout the time you are an active CVS Caremark member. If your membership status changes, we maintain this information securely in accordance with our Records Retention Policy and Procedure. Our current policy is to retain this information for seven (7) years after your membership status terminates.
Contacting Caremark and Options
At the time information is collected, you are provided with the ability to opt out of having Caremark email you information about Caremark or its products and services, to the extent that sending such materials are unrelated to the purpose for which you provided your information. Registered users who wish to alter the uses Caremark makes of their information may do so at the My Account area of Caremark.com. You may also contact us to exercise your available options at webprivacy@caremark.com, by calling 1-800-841-5550 to speak to a customer service representative, or by writing to Caremark at:
Caremark, LLC
Attn: Customer Advocate Team
7034 Alamo Downs Parkway
San Antonio, TX 78238
If your personal information changes (such as phone, email address or postal address), registered users may update their profiles at the My Account area of the site. You may also update your information by contacting us at the email address, phone number, or address listed above.
Security
Caremark takes reasonable technical and procedural precautions to protect the information provided by users of Caremark.com. When online registration and order forms require users to provide certain information, such as a credit card number, that information is collected on a “secure” page, and the information submitted is encrypted. To determine if you are on a secure page, look to see if a lock icon appears on the bottom of your website browser.
Links
Caremark.com contains links to other websites not operated by Caremark. These links are provided as a convenience and do not constitute an affiliation with, endorsement or sponsorship of the third parties that operate those websites. Caremark is not responsible for the availability or reliability of the content of these third party websites. Any information you provide to those third parties is not subject to the terms of this privacy policy, and Caremark is not responsible for the treatment of the information you provide to those third parties. We recommend that you review the privacy policy of that third party, and of any third party to whom you provide personally identifiable information online.